The knowledge base has been developed as a support for professionals who are looking for information concerning the placing on the market of a certain type of product (dangerous mixture, detergent, biocide, paint, battery, electric appliance, ...). It is a portal that encourages to use in a targeted manner the information which is present on several platforms (website DG Environment, European Commission, ECHA, ...).
However, the knowledge base does not replace these platforms, but seeks to unlock all the relevant information on a specific topic in one central location. For more detailed information, you can always make use of the offered links (which are marked in blue). When a link leads to a printable document, you will find this always on the bottom of the page as a file. Concerning the legislation, reference is made as much as possible to consolidated law texts. In addition, you can also use educational video clips and webinars. The yellow search box at the top of the homepage is the perfect starting point for your quest.
In the case you can not find your answer in the knowledge base, you can always create a ticket for the helpdesk. For this purpose, you have to use the button 'new support ticket' at the right upper corner of the screen. Please fill in all the required fields and click on 'send'. If necessary, you can always ask for a telephone conversation by ticking the box at the bottom.
If your ticket is sent, you will receive an automated message that your question has been taken. From that moment on, you can track by yourself the status of your ticket through your personal account. If you don not have it already, then you can create one for free by clicking on 'register' at the top right of the screen.
If you click on the logo of the FPS PHFCSE at the top of the screen, then you will be automatically redirected to the homepage of the DG Environment (at first, choose the appropriate languague in the upper left corner). There you will find all the details behind the legislation and procedures discussed here.